66hh Privacy Policy: How We Handle Your Information
At 66hh, your account data belongs to you — we collect only what is needed to run your wallet, process transactions through Upay and Bank Transfer, and keep your account secure. This policy explains exactly what we collect, how we use it, and the choices you hold at every step. Access to this platform depends on your local law and eligible regions.
Account data transparency
Local payment privacy: Upay & Bank Transfer
Your right to review and correct
Bangladesh-focused data handling
POLICY POSTURE
What Data 66hh Collects and Why
When you open an account with us, we collect the registration details you enter — name, contact address, and the payment identifiers linked to your chosen method, which may include Upay or Bank Transfer references. We also log the device type and browser session that connects to your account, so we can detect unusual access patterns and flag them for your review. Transaction records tied to your account wallet are retained to resolve any query you raise about a deposit or withdrawal. We do not sell your personal details to third-party advertisers. We do not share your payment identifiers with studios such as Bigtime Gaming, Joker, Microgaming or JDB — those providers receive only the session token needed to load a game inside the lobby. Cookie data is collected to maintain your logged-in session and to remember your lobby preferences across visits; you can clear these through your browser settings at any time. For Bangladesh accounts, local payment context such as your Upay wallet reference or Bank Transfer details is stored only as long as your account remains active or as required by applicable rules in your eligible region. If you close your account, you may request deletion of personal identifiers by contacting our support team through the published route shown on the contact page.
Upay Reference
Your Upay wallet identifier is stored against your account solely for transaction matching. It is not passed to game studios or used for any purpose outside your deposit and withdrawal history.
Bank Transfer Details
Bank Transfer records are kept to verify inbound and outbound transactions. We retain these only for the period required by our internal dispute process, after which they are removed from active storage.
Device & Session Data
We log your device type and session token on each login to detect access anomalies. This data is not linked to your payment method and is cleared automatically after your session ends.
Account Wallet Records
Every credit and debit against your account wallet is logged. You can view this ledger in your account area; if a record looks wrong, raise it with support using the published contact route.
POLICY COVERAGE MAP
Where This Policy Applies and Where It Stops
This privacy policy covers what happens inside 66hh — your account registration, your wallet activity, your game session data and your communication with our support team. It does not extend to third-party sites you may reach through links on our pages, nor to the data practices of payment networks you use outside of our deposit and withdrawal flow. Knowing the boundary helps you understand exactly which data handling is our responsibility and which falls under a separate party's rules. Availability of this platform, and the protections described here, depend on your local law and the eligible region in which you access the site.
Account Access
All registration data you submit when opening or updating your account is covered — including your contact details, login credentials and any identity verification documents we ask for.
Transactions
Deposit and withdrawal records processed through Upay or Bank Transfer within our platform fall inside this policy. External network rules from those payment providers apply separately to their own systems.
Site Content & Sessions
Your game session logs, lobby navigation history and cookie preferences are covered here. These help us maintain your account settings and are not shared with game content studios.
Third-Party Services
Links to external sites, third-party payment gateways beyond our checkout page and any standalone apps you download from outside our platform are not covered by this policy.
ACTIONS YOU CAN TAKE
Your Practical Choices Under This Policy
You have real, actionable choices over your data on 66hh. Start in your account settings page — the profile section shows the personal details we hold, and you can edit most of them directly without contacting support. If a field is locked for verification reasons, our support team can walk you through the correction process via the published contact route. Your transaction ledger is visible in the account wallet area; download it or screenshot it any time you need a record. If you believe we are holding data that is inaccurate or that you did not authorise, write to us using the contact details published on our support page and we will investigate within the timeframe shown in our response confirmation. You may also ask us what categories of data we hold on your account — we will provide a summary in plain language. Requests related to data held in connection with Upay or Bank Transfer transactions may take additional time to resolve because they involve cross-referencing external payment records, but we will keep you updated at each stage through your registered contact address.
Review Your Records
Open your account wallet page to see a full ledger of deposits, withdrawals and session activity. The information shown there reflects exactly what we hold against your account identifier.
Correct Account Details
Update your contact details and payment references from the profile section in your account. For locked fields, submit a correction request through the published support route and we will handle it directly.
Raise a Data Question
If you want to know which categories of personal data we hold, send a written request via the contact route on our support page. We will respond with a plain-language summary of your account data.
Request Support
For any privacy concern — including suspected unauthorised access to your account — contact us immediately through the published channel. We treat account security queries as priority items in our queue.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how we handle your data, or if you want to exercise any of the rights described in this policy, use one of the contact routes published on the 66hh support page. We do not list channels here that are not actively monitored — every route below is one you can use right now. Availability depends on your local law and eligible region.
Live Chat Support
Open the live chat icon in the lobby footer to reach our support team directly. For privacy questions, describe your concern clearly and reference your account identifier so we can locate your record without delay.
Email Contact
Send your data or privacy question to the published email address shown on the contact page. Include your registered contact address so we can match it to your account and reply to the right destination.
Account Help Centre
The help centre inside your logged-in account area covers common privacy questions with step-by-step instructions for updating details, downloading your data ledger and submitting a formal data query.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security at 66hh
We apply access controls at the account level, so only authenticated sessions can read your personal profile or transaction records. Session tokens expire after inactivity, which means a shared device cannot stay logged in to your account indefinitely. Cookie settings are managed through your browser — you can clear lobby preference cookies without affecting your account credentials. Retention periods are tied to your account status: active account data is held as long as your account is open; data linked to a closed account is removed or anonymised within the period stated in our terms, except where a record is needed to resolve an open dispute. If you have a question about any of these practices or want to request a change to how we handle your information, contact us through the published support route.
Account-Level Access Controls
Your personal profile and wallet records are readable only through an authenticated session. We do not allow unauthenticated access to account data, and session tokens are invalidated after a period of inactivity on your device.
Cookie Management
We use session and preference cookies to keep you logged in and remember your lobby settings. These are standard browser cookies — you can clear or block them at any time through your browser settings without losing your account access.
Data Retention Period
Active account data is retained while your account is open. After account closure, personal identifiers are removed or anonymised within the period set out in our published terms, unless an open dispute requires us to keep a specific record.
How to Request Changes
To update, correct or request removal of your data, use the published contact route on our support page. Reference your account identifier in the message so we can locate your record and respond through your registered contact address.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we get most often from Bangladesh account holders about how 66hh handles personal data. If your question is not answered here, use the live chat or email route on the support page.
What personal data does 66hh collect when I open an account?
We collect the registration details you submit — name, contact address and login credentials. We also log your device type and session data on each login. Payment identifiers such as your Upay reference or Bank Transfer details are stored only for transaction matching within your account wallet.
Is my Upay or Bank Transfer information shared with game studios?
No. Game studios like Bigtime Gaming, Joker, Microgaming and JDB receive only the session token needed to load a game. Your Upay wallet reference and Bank Transfer details are never passed to content providers — they stay within our account and transaction systems only.
How can I see or correct the data 66hh holds on my account?
Open your account profile page — most personal details are editable there directly. If a field is locked, contact our support team through the published route and request a correction. For a full summary of what we hold, send a written request to the email address on the contact page.
How long does 66hh keep my account and transaction data?
We keep your data while your account is active. After closure, personal identifiers are removed or anonymised within the period stated in our terms. Transaction records linked to an open dispute may be held longer until the matter is resolved, then handled according to the same retention rule.
Does this privacy policy cover third-party payment networks or external sites?
No. This policy covers only what happens inside 66hh — your account, wallet and session data. External payment networks such as the Upay or Bank Transfer platforms operate under their own privacy rules. Links to outside sites from our pages are also outside the scope of this policy.
What should I do if I think someone accessed my account without my knowledge?
Contact us immediately through the live chat or published email route. Describe the activity you noticed and include your registered contact address so we can locate your account record quickly. We treat suspected unauthorised access as a priority query and will follow up through your registered contact details.
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